THE WRONG PRINTER CARTRIDGE FOR YOUR PRINTER

Do you make sure you’re getting the correct cartridge when you place your order.

It seems people ordering printer cartridges get it wrong more often than you’d think.

The main reason this occurs lies largely at the feet of the OEM (original equipment manufacturer). They often produce a cartridge with a model number that will be close to identical to a printer model number, but that is not designed to be used by that printer.

Brother is one manufacturer that does this. Many users of the Brother HL2130 (a popular printer from the Brother stable), especially when they are first ordering a replacement printer, see the TN2130 printer cartridge and understandably think that’s the cartridge to buy. But no, the TN2130 is used in the Brother HL2140 (not the HL2130).

The TN2130 is actually the cartridge supplied by Brother for the HL2140 and other printers which is included in the price. It is approx 40% volume yield to the TN2150 (standard-2,600 pages), and the TN2150X, the high yield cartridge. The latter two are the ones you should be ordering for the Brother HL2140.

Oh, the HL2130 in fact uses the Brother TN2030 printer cartridge.

Another example of confusing printer cartridges with different printers, is by Kyocera. Their printer the FS-C5100DN is only a single character different to the Kyocera FS-C5200DN. That alone can create confusion when ordering printer cartridges, but there’s more.

The FS-C5100DN uses the TK-544 black, cyan, magenta, & yellow cartridges, as opposed to the TK-554 black, cyan, magenta, & yellow cartridges used by the FS-C5200DN printer.

This creates problems; especially when the cartridges are so similar in shape that you don’t really notice the difference when you go to install them. But the printer certainly does!

Once you have opened the printer cartridge wrapping, your opportunity to claim a refund/replacement has flown out the window, and that can be expensive.

How do you eliminate the problem? When ordering your printer cartridge, ALWAYS carefully check that the ‘used with printers’ section contains the printer you use. Or order the cartridge by the printer model. If you see alternative cartridges, then it is for genuine, compatible or remanufactured cartridges; or  for different yield capacities or marketing e.g. twin packs. But at least you know one thing – they will all work for your printer.

We thank our sponsor, ABC Print Supplies, for their support

PRINTER CARTRIDGES - WHY YOU GET WHAT YOU ORDERED

In this age of automation, very few mistakes in orders occur.

And why is that? Well probably because there is very little human interactivity to stuff it up.

The customer places his order from a website. He enters the printer/cartridge oem/sku (supplier code) and the product is displayed in detail. He then clicks on add/purchase etc and goes through the buying routine.

At the end of the day, whatever time close off is, the system will automatically produce a CSV spreadsheet with all the correct printer cartridges that is passed on to the warehouse.

The warehouse can then automatically pick those products (electronically from the shelf), and produce a picking label with the address as supplied by the customer. Wrong address equates to a customer error, which does happen (human interactivity).

As the orders go to dispatch, a computerised weighing system checks that what the error purports is correct weight-wise.

The customer then receives his order, and if he tries a bit of trickery by complaining about his cartridge only being 60% full, there is that weight record.
With so much similar coding for printer cartridges, and over 4,000 different products in the total range, the system generally works very well for getting the order right

We thank our sponsers at ABC Printsupplies along with other suppliers for providing this information.

COMPATIBLE CARTRIDGE MANUFACTURERS SHOULD IMPROVE THEIR MARKETING

End users are often confused by packaging identification & different size cartridges to the originals.

We are getting feedback about customers who order compatible cartridges on the internet, upon receiving them and opening the outer package, find a product code that is nothing like the printer OEM model (e.g. TN2250) they ordered. It will instead read as something like FN2366483, which is an international code. 

They are concerned that if they open the box & it's not what they ordered, that the internet supplier won't replace it.

Manufacturers, the customer doesn't need this. Can't you, or the wholesaler at your recommendation, insert a label with the model(s) the cartridge is used for.

Also, copyright laws are making it such that there  a 25+% difference is required  in the physical shape of the compatible to the original. Possibly a note to this effect would make life easier for retailers & customers, along the lines that although the shape is different, the quantity/quality of the product is not effected.

Compatible manufacturers, you've improved your act over time with the quality of your product. It's now time to improve your marketing - get to it!

We thank our sponsors at ABC Printsupplies along with other suppliers for providing this information.

WRONG PRINTER CARTRIDGE SENT - WHAT TO DO?

THE OVERNIGHT PRINTER CARTRIDGE YOU ORDERED ARRIVES , BUT IT DOES'NT LOOK RIGHT - AAAHHHHH!


The first thing not to do is panic & reach for the phone to abuse the supplier for sending you the wrong one.
There are a number of factors to consider:

1. The box can have a code on it that does'nt match what you ordered. Usually this is because it is an international code and is not the OEM code for the brand or the SKU code (supplier's code), but is the right cartridge.
2. For a compatible the shape is different in shape to the original, because copyright patents mean that the non-genuine cartridge has to be at least 25% different to the original.
3. When ordering always check the printer model for the cartridge on the web site.

When you open the box, do so carefully so as to be able to repack it should there be a need to return it, but most reputable suppliers actually electronically pick the order, and weigh it before couriering it out.

So the chances of getting the wrong one are really very remote.

For genuine & compatible cartridges from a reputable supplier at best price & overnight delivery, look at ABC Print Supplies for Australia-wide orders,