Wednesday, 23 May 2012


No seal, no deal!
When you, the consumer, open your internet ordered new or remanufactured printer cartridge, be it genuine or compatible, one of the first things you should do after jumping for joy because it has arrived so punctually, is to check that the seal to the cartridge is in place.
If there is no seal the quality of that toner/inkjet is compromised. Think in terms of when you open a jar of tomato paste you purchased from the supermarket. If there is no click of the seal decompressing, you will probably have nothing more to do with it, especially if it looks mouldy inside.
The standard shipping seal is located between the magnetic roller  and the toner hopper, and is a very thin material mostly inside the cartridge, with an end sticking out that has a pull tag.
Its purpose is to retain the toner in the hopper so no toner can leak into the magnetic roller cavity causing toner leaks during transit.
The magnetic rollers are preloaded with toner for testing and if the seal is not pulled you will be able to print 2-3 pages of quality prints before it displays the same issues as an empty cartridge.
So don't forget to remove the seal by pulling on the tab.
Sometimes a seal is accidentally removed or not installed correctly - which you may see straight away on opening it as there may be some toner leakage in the packaging.

For how to remove sealing tape from a toner cartridge (and other cartridge clues), there is an useful article at eHow tech

We thank our sponsers at ABC Printsupplies along with other suppliers for providing this information. 


In this age of automation, very few mistakes in orders occur.

And why is that? Well probably because there is very little human interactivity to stuff it up.
The customer places his order from a website. He enters the printer/cartridge oem/sku (supplier code) and the product is displayed in detail. He then clicks on add/purchase etc and goes through the buying routine.
At the end of the day, whatever time close off is, the system will automatically produce a CSV spreadsheet with all the correct printer cartridges that is passed on to the warehouse.
The warehouse can then automatically pick those products (electronically from the shelf), and produce a picking label with the address as supplied by the customer. Wrong address equates to a customer error, which does happen (human interactivity).
As the orders go to dispatch, a computerised weighing system checks that what the error purports is correct weight-wise.
The customer then receives his order, and if he tries a bit of trickery by complaining about his cartridge only being 60% full, there is that weight record.
With so much similar coding for printer cartridges, and over 4,000 different products in the total range, the system generally works very well for getting the order right

We thank our sponsers at ABC Printsupplies along with other suppliers for providing this information.

Tuesday, 15 May 2012


Customers are finding cartridges more expensive than the cost of a new printer - true or false.

There certainly are situations where it can be less expensive to puchase the printer again rather  than buying replacement cartidge(s). This is more applicable if it is necessary to acquire the black, cyan, magenta , & yellow cartridges.
However, the brand names such as Brother have become aware of this and consequently provide a cartridge which will have only say 40% of the toner that their replacement cartridges have.
The problem with customers repurchasing printers to get the cartridges free (included in the price of the printer), is that you can end up with a store room full of unused printers, an environmental disaster in the making.
If genuine cartridges are too costly, an alternative can be to swap your cartridges for refills, or purchase compatible or remanufactured cartridges.
For your genuine/remanufactured/compatible printer cartridges, check out our sponsors, ABCprintsupplies.

Thursday, 3 May 2012


End users are often confused by packaging identification & different size cartridges to the originals.

We are getting feedback about customers who order compatible cartridges on the internet, upon receiving them and opening the outer package, find a product code that is nothing like the printer OEM model (e.g. TN2250) they ordered. It will instead read as something like FN2366483, which is an international code. 
They are concerned that if they open the box & it's not what they ordered, that the internet supplier won't replace it.
Manufacturers, the customer doesn't need this. Can't you, or the wholesaler at your recommendation, insert a label with the model(s) the cartridge is used for.
Also, copyright laws are making it such that there  a 25+% difference is required  in the physical shape of the compatible to the original. Possibly a note to this effect would make life easier for retailers & customers, along the lines that although the shape is different, the quantity/quality of the product is not effected.
Compatible manufacturers, you've improved your act over time with the quality of your product. It's now time to improve your marketing - get to it!

We thank our sponsors at ABC Printsupplies along with other suppliers for providing this information.