Sunday, 21 August 2011

CARTRIDGE FAILURE

YOUR  NEWLY ORDERED GENUINE, COMPATIBLE OR REMANUFACTURED CARTRIDGE FAILS TO WORK – AND YOU THINK, ‘I’VE BOUGHT A DUD! ’

From time to time a new customer contacts us to say they want a replacement, or their money back, because their cartridge(s) doesn’t work because it’s not recognized by the printer.


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But there is a simple procedure that overcomes this problem be it a Brother, Canon, Epson, HP, or any of the other compatible brands in the market place.

Each cartridge has its own identification or serial number that is used by the printer to know if the cartridge is present. Occasionally, if you install a new cartridge the printer is still looking for the previous cartridge and won’t recognize the new one’s ID or serial number.

To avoid this problem, you need to follow a few procedural steps. Follow these steps when the printer either shows an error message or a flashing light.

1)    Remove the cartridge from the printer.
2)    Turn the power off at the wall socket (not the printer on/off switch)
3)    Wait at least 90 seconds
4)    Turn power back on at the wall socket
5)    Reinstall the cartridge, referring to the operating manual instructions on cartridge installation or the leaflet often supplied in the box with the cartridge.

And voila, back to printing those urgently required papers!

This is not the only solution to troubleshooting genuine, compatible and remanufactured cartridge problems, and future troubleshooting information will be supplied by ABC Print supplies to ensure you have minimum disruption to printing.
Or you might also want to take a look at this link, Trouble Shooting Your Ink Cartridge Problems to help sort out your problems.